This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qtruua-za.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

At DanaMed, we value your satisfaction and aim to ensure your experience is smooth and reliable. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when returning products.

1. Eligibility for Returns

We accept returns under the following conditions:

defective, damaged, or incorrect upon delivery.

unopened, unused, and in its original packaging.

7 days of delivery.

⚠️ Note: For hygiene and safety reasons, we cannot accept returns on certain medical devices or supplies that have been opened, used, or unsealed — unless they are proven to be defective.

2. Return Process

To initiate a return, please follow these steps:

info@danamed.ae or +971 52 843 8249 within 7 days of receiving your order.

order number, reason for return, and photos (if applicable).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

will be processed within 7–10 business days to your original payment method.

are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Welcome to DanaMed. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Store Name: DanaMed
Email: info@danamed.ae
Phone: +971 52 843 8249
Website: www.danamed.ae

2. Eligibility

By using our site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

3. Products and Services

DanaMed specializes in the sale of medical devices and health-related supplies. All products offered are intended for lawful use only and must be used in accordance with manufacturer instructions and applicable regulations.

4. Orders and Payment

5. Shipping and Delivery

Please refer to our [Shipping Policy] for information regarding delivery times, methods, and restrictions.

6. Returns and Refunds

Please refer to our [Return and Refund Policy] for details on eligible returns, refunds, and exchanges.

7. User Accounts

You may be required to create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

8. Intellectual Property

All content on our website—including text, graphics, logos, images, and software—is the property of DanaMed or its licensors and is protected by UAE and international copyright laws. You may not use our content without prior written permission.

9. Limitation of Liability

DanaMed is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our products or services. We make no guarantees regarding the performance or suitability of any product sold.

10. Indemnification

You agree to indemnify, defend, and hold harmless DanaMed, its affiliates, and employees from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the site or violation of these Terms.

11. Changes to Terms

DanaMed reserves the right to update or change these Terms at any time. We encourage you to review this page periodically. Continued use of our services after changes means you accept the new Terms.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

DanaMed
📧 Email: info@danamed.ae
📞 Phone: +971 52 843 8249

Thank you for shopping with [danamed]. We are committed to delivering your medical devices and supplies in a timely and secure manner. Please review our shipping policy below, we have contracts with third party delivery services

1. Shipping Destinations

We currently ship to:

All cities and emirates within the UAE

Selected countries (please contact us for availability)

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping MethodEstimated Delivery TimeCostStandard Delivery (UAE)1–3 business days25 AEDExpress Delivery (UAE)Same or next-day delivery40 AEDInternational Shipping5–10 business daysVaries by destination

Note: Delivery times are estimates and may be affected by factors such as public holidays, customs delays, or high-demand periods.

3. Order Processing Time

24–48 hours on business days.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package, or we will contact you giving you the information needed.

5. Shipping Restrictions

regulatory or licensing restrictions and cannot be shipped internationally.

6. Delays or Issues

While we strive to meet delivery timelines, unforeseen delays (such as courier issues or weather conditions) may occur. If your order is delayed, please contact us at [Your Support Email] for assistance.

7. Damaged or Lost Packages

If your package is damaged or lost in transit:

48 hours of delivery (or expected delivery)

replacement or refund where appropriate

8. Customs, Duties & Taxes (International Orders Only)

International shipments may be subject to import duties and taxes. These fees are the responsibility of the recipient. [danamed] is not responsible for delays or charges due to customs clearance.

9. Contact Us

For any shipping-related questions or concerns, please contact:

[danamed]
Email: [info@danamed.ae]
Phone: [+971528438249]

Trade name: Danamed

Phone number: +971521015491

Email: danamed.supplies@gmail.com

Physical address: Infront of city center Dierah, Dubai, United Arab Emirates

Trade number:1279311