Shipping policy

Thank you for shopping with [danamed]. We are committed to delivering your medical devices and supplies in a timely and secure manner. Please review our shipping policy below, we have contracts with third party delivery services

1. Shipping Destinations

We currently ship to:

  • Domestic: All cities and emirates within the UAE

  • International: Selected countries (please contact us for availability)

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Delivery (UAE) 1–3 business days 25 AED
Express Delivery (UAE) Same or next-day delivery 40 AED
International Shipping 5–10 business days Varies by destination

Note: Delivery times are estimates and may be affected by factors such as public holidays, customs delays, or high-demand periods.

3. Order Processing Time

  • Orders are processed within 24–48 hours on business days.

  • Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package, or we will contact you giving you the information needed.

5. Shipping Restrictions

  • Certain medical devices may be subject to regulatory or licensing restrictions and cannot be shipped internationally.

  • We do not ship to P.O. Boxes or military addresses at this time.

6. Delays or Issues

While we strive to meet delivery timelines, unforeseen delays (such as courier issues or weather conditions) may occur. If your order is delayed, please contact us at [Your Support Email] for assistance.

7. Damaged or Lost Packages

If your package is damaged or lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery)

  • Provide photos of the damaged items or packaging, if applicable

  • We will coordinate with the courier and offer a replacement or refund where appropriate

8. Customs, Duties & Taxes (International Orders Only)

International shipments may be subject to import duties and taxes. These fees are the responsibility of the recipient. [danamed] is not responsible for delays or charges due to customs clearance.

9. Contact Us

For any shipping-related questions or concerns, please contact:

[danamed]
Email: [info@danamed.ae]
Phone: [+971528438249]